Shipping policy

 

Orders are usually shipped within 2-3 business days. Shipping charges are based on the weight and materials of the order and will typically be shipped via UPS or FedEx. If you have an account with a specific shipping carrier and would like to use that, please call us at 800-544-1307 to place your order.

NOTE: Customers shipping to Canadian addresses are responsible for any additional delivery charges and/or service fees.

NOTE: During peak season orders may experience additional shipping delays.

Free shipping is available in the contiguous U.S. only, with the following exceptions:

• Castable Refractory Cement
  
• Dry Mix 211® 10 lb.
• Fiberglass Chimney Brush Extension Rod
• Fiberglass Chimney Brush Extension Rod Kit
• Fire Bricks
• Flexible Poly Pellet Stove Extension Rod
• Flexible Poly Pellet Stove Extension Rod Kit
• Refractory Cement & Heat Trapper®
• Water Glass Cement Floor Sealer
• Silica Sand