800-544-1307|sales@rutland.com
Product Specific FAQs2019-07-16T10:35:10-05:00
Help! My dog ate some Fire Starter Squares, what should I do?2019-06-26T10:45:06-05:00

Call your local veterinarian or emergency vet. Let them know that your dog ate fire starter squares and that the squares are made of wax and wood pulp. They can advise you on your next step. Keep fire starter squares out of reach of your children and pets.

Rutland Safe Lite® Fire Starter Squares
Can I cook over a fire that I put Rainbow Flame® Crystals in?2019-06-26T10:49:03-05:00

No. We recommend enjoying the beauty of rainbow flames after you’ve finished cooking your food.

Can I use this product in a gas fireplace?2019-06-26T10:48:14-05:00

No, we do not recommend using this product in a gas fireplace as the crystals can clog the orifices in the logs. Use for wood fires only, and only in vented appliances or in outdoor campfires, fireplaces, or fire pits.

How do I use this product?2019-06-26T10:46:55-05:00

We offer two different forms of Rainbow Flame® Crystals.

1) 1lb Canister – simply shake approximately ½ cup of crystals at the base of a strong wood fire with hot embers.

2) Toss-in Sticks – Do not open stick. Simply toss entire stick onto a well-burning wood fire with hot embers. Tube burns to ash.

Can I purchase this product in California?2019-06-26T11:01:15-05:00

No, this product is not for sale in CA. We do offer Rutland Premium Hi-Temp Brush-On Paint for sale in CA (#81V), which is a Low VOC flat black paint.

Is this paint water-based?2019-06-26T10:59:59-05:00

No, this is a hydrocarbon-based paint.

Is this product compatible with Stove Black 1990 Stain Black?2019-06-26T10:58:47-05:00

We do not recommend altering this product or mixing it as this may break down the integrity of the paint, which would result in it not having the same properties of strength.

Is this a high gloss finish?2019-06-26T10:57:44-05:00

No, this is a flat black finish.

Can this be sprayed?2019-06-26T10:56:21-05:00

Yes. We also offer a 1200°F Hi-Temp Spray Paint (#80).

Can this be used inside a fireplace with direct contact with flames?2019-06-26T10:54:58-05:00

Yes, if temperature does not exceed 1200°F.

Can this be used on the inside floor of an electric oven?2019-06-26T10:52:16-05:00

Yes, however we do not recommend any direct contact with food.

Can I use this to paint the inside of my firebox?2019-06-26T10:51:22-05:00

Yes.

What color is this paint?2019-06-26T10:50:35-05:00

Flat black.

RUTLAND 1200ºF Hi-Temp Brush-On Paint
Is this product a good choice for cleaning the creosote buildup on a gas log fireplace?2019-06-26T15:32:41-05:00

There should not be any creosote buildup when burning gas logs. We do offer a Gas Log Soot Remover (item #570-6).

Is it safe to use the wood ash from the stove in the garden after using this product?2019-06-26T15:32:01-05:00

Yes, you can use the wood ash for flower gardens. We don’t recommend using wood ash in vegetable gardens, though.

Will Rutland’s creosote removers damage catalytic converters?2019-06-26T15:31:18-05:00

No. These are safe to use with catalytic converters. However, we recommend bypassing the converter until the flue temperature is approximately 300°F.

Where does the creosote go?2019-06-26T15:30:09-05:00

The creosote will settle to the bottom as a brushable ash.

How many toss-in sticks are in a case?2019-06-26T15:29:13-05:00

36 sticks per case.

How often should creosote remover products?2019-06-26T15:28:41-05:00

We recommend using creosote remover products twice a week for a month and then once a week after that for the duration of your burn season.

I like the idea of a toss-in stick, but I don’t want to burn plastic in my stove.2019-06-26T15:27:17-05:00

Rutland’s toss-in sticks are cellulose-based, not plastic. They are safe to use and burn to ash.

Which product should I use to prevent creosote in my pellet stove?2019-06-26T15:26:03-05:00

Item #97L, Liquid Creosote Remover, is great for creosote prevention in pellet stoves. Simply spray your pellets before burning.

Where can I use Rutland Creosote Removers?2019-06-26T15:14:46-05:00

These products can be used in woodstoves, fireplace inserts, free-burning fireplaces, pellet stoves (97L), wood-burning fireplaces, furnaces, and any other wood-burning appliances. They are safe for any wood-burning appliances, whether they are open-burning or airtight.

What types of creosote removers does Rutland offer, and how do you use them?2019-06-26T15:11:16-05:00

We have 4 different types of creosote removers –

1 – Liquid Creosote Remover (97L) – spray into fire chamber or directly onto pellets or wood. Allow pellets to dry, and proceed to fill the hopper with the treated pellets to break down creosote while burning. This is the best product for creosote control in pellet stoves.

2 – Creosote Remover Toss-In Stick (97S) – do not open stick. Simply toss onto a hot bed of coals

3 – Creosote Remover Toss-In Canister (97G) – do not open canister. Simply toss onto a hot bed of coals

4 – Creosote Remover Tub (97/98) – offered in two different sizes, simply use the 1oz. scoop provided and pour onto hotbed of coals, then add more fuel and burn hot. Or, prepare the fire in the normal way and spread one scoop over the fuel, then light the fire.

Is there salt in Rutland creosote removers?2019-06-26T15:09:33-05:00

No.

Is this product a good choice for cleaning the creosote buildup on a gas log fireplace?2019-06-26T15:32:41-05:00

There should not be any creosote buildup when burning gas logs. We do offer a Gas Log Soot Remover (item #570-6).

Is it safe to use the wood ash from the stove in the garden after using this product?2019-06-26T15:32:01-05:00

Yes, you can use the wood ash for flower gardens. We don’t recommend using wood ash in vegetable gardens, though.

Will Rutland’s creosote removers damage catalytic converters?2019-06-26T15:31:18-05:00

No. These are safe to use with catalytic converters. However, we recommend bypassing the converter until the flue temperature is approximately 300°F.

Where does the creosote go?2019-06-26T15:30:09-05:00

The creosote will settle to the bottom as a brushable ash.

How many toss-in sticks are in a case?2019-06-26T15:29:13-05:00

36 sticks per case.

How often should creosote remover products?2019-06-26T15:28:41-05:00

We recommend using creosote remover products twice a week for a month and then once a week after that for the duration of your burn season.

I like the idea of a toss-in stick, but I don’t want to burn plastic in my stove.2019-06-26T15:27:17-05:00

Rutland’s toss-in sticks are cellulose-based, not plastic. They are safe to use and burn to ash.

Which product should I use to prevent creosote in my pellet stove?2019-06-26T15:26:03-05:00

Item #97L, Liquid Creosote Remover, is great for creosote prevention in pellet stoves. Simply spray your pellets before burning.

Where can I use Rutland Creosote Removers?2019-06-26T15:14:46-05:00

These products can be used in woodstoves, fireplace inserts, free-burning fireplaces, pellet stoves (97L), wood-burning fireplaces, furnaces, and any other wood-burning appliances. They are safe for any wood-burning appliances, whether they are open-burning or airtight.

What types of creosote removers does Rutland offer, and how do you use them?2019-06-26T15:11:16-05:00

We have 4 different types of creosote removers –

1 – Liquid Creosote Remover (97L) – spray into fire chamber or directly onto pellets or wood. Allow pellets to dry, and proceed to fill the hopper with the treated pellets to break down creosote while burning. This is the best product for creosote control in pellet stoves.

2 – Creosote Remover Toss-In Stick (97S) – do not open stick. Simply toss onto a hot bed of coals

3 – Creosote Remover Toss-In Canister (97G) – do not open canister. Simply toss onto a hot bed of coals

4 – Creosote Remover Tub (97/98) – offered in two different sizes, simply use the 1oz. scoop provided and pour onto hotbed of coals, then add more fuel and burn hot. Or, prepare the fire in the normal way and spread one scoop over the fuel, then light the fire.

Is there salt in Rutland creosote removers?2019-06-26T15:09:33-05:00

No.

Is this product food safe?2019-06-26T11:22:48-05:00

This product has not been FDA tested and we do not recommend direct contact with food.

What color is the sealant?2019-06-26T11:21:30-05:00

Black.

Can this cement be painted?2019-06-26T11:32:49-05:00

Yes, this cement can be painted when dry.

Will this cement adhere masonry to masonry?2019-06-26T11:31:19-05:00

Yes.

Is this product safe for direct contact with food?2019-06-26T11:30:34-05:00

This cement is not rated for direct contact with food. If you are using this to build a pizza oven, we recommend placing a food-safe pizza stone/baking tiles over the floor and cooking directly on that.

Can I apply another layer over castable cement that I have already cured?2019-06-26T11:29:24-05:00

Yes.

Will this product adhere to metal?2019-06-26T11:28:38-05:00

No, we would recommend Rutland High Heat Silicone Sealants (#76, 76B, 76C, 76R) to adhere stonework to metal facing.

Does this cement require a heat cure?2019-06-26T11:27:26-05:00

No, there is not heat cure required, although you can perform one for added assurance. This product must dry for a minimum of 24 hours at 60°F or above.

Can this product be used to join fire bricks together?2019-06-26T11:26:26-05:00

Yes.

What is the minimum thickness?2019-06-26T11:25:35-05:00

We do not recommend an application less than ¼”.

Can I add clay sand to this cement to make it last longer?2019-06-26T11:24:25-05:00

We never recommend adding anything to our cements as this breaks down the integrity and strength of the product.

What is the temperature rating for this product?2019-06-26T11:23:31-05:00

2200°F

Does this cement require a heat cure?2019-06-26T11:36:32-05:00

Yes.

What is the temperature rating for this cement?2019-06-26T11:35:50-05:00

2000°F

Can this cement be painted?2019-06-26T11:35:02-05:00

Yes, this is paintable after a heat cure is performed.

Can this product be used to reattach stone veneer that has popped off my fireplace surround?2019-06-26T13:25:07-05:00

Yes, as long as a heat cure is performed.

Is this product suitable for sealing the gaps from inside the stove firebox or will it become brittle and break off?2019-06-26T11:40:21-05:00

Yes, this is suitable for sealing gaps inside the firebox. Once a heat cure is performed, the product will remain sturdy.

Can I use these to line the rear of my prefab fireplace?2019-06-26T13:46:10-05:00

Yes.

Can these bricks be used to line the inside of a firebox in a newly constructed fireplace?2019-06-26T13:44:23-05:00

Yes.

How can I cut these bricks?2019-06-26T13:42:15-05:00

Our fire brick can be cut with a diamond blade on a wet saw, or a masonry blade on a circular saw. The wet saw will make a cleaner cut but remember to dry the brick before starting a fire.

Can these be used as a cooking surface in an outdoor oven?2019-06-26T13:40:47-05:00

This product has not been tested for direct contact with food. We do not recommend any direct food contact.

What are the temperature ratings on these fire bricks?2019-06-26T13:40:11-05:00

2700°F

Does this product harden like cement?2019-06-26T13:55:36-05:00

Yes, this product sets rock hard.

Will this product adhere to a floor that has been painted with acrylic paint?2019-06-26T13:54:22-05:00

This product adheres to most clean, dry surfaces. Please test in a small area first.

Is this product self-leveling?2019-06-26T13:52:48-05:00

No, we recommend using a trowel to reach the desired smoothness and level.

How many square feet of area does one container cover?2019-06-26T13:52:07-05:00

One container covers approximately 4.5 square feet with 1/8” thickness.

Can this product be used outdoors?2019-06-26T13:50:42-05:00

Yes, this product can be used outdoors if painted.

How long should this product set for?2019-06-26T13:50:14-05:00

After the product has been applied, allow to set for 30-50 minutes or longer depending on the thickness.

Is there a specific amount of water that I should mix this with?2019-06-26T13:49:09-05:00

We recommend adding enough water to reach the desired consistency for your project. There is no specific amount of water that we advise adding to this mixture. However, you should only mix enough product to apply within 20 minutes.

What is the rod bend data for consumer rods?2019-06-26T13:58:11-05:00

#10624 <90°

#10672 90°

#KRK-18 45°

#25P-5 360°

#PSR-20 360°

Can I spin Rutland rods with a drill?2019-06-26T13:57:19-05:00

No, Rutland Extension Rods are designed to be pushed/pulled only. Spinning these rods can cause them to break during use.

How do I replace the gasketing on my wood stove?2019-06-26T14:07:32-05:00

For a detailed tutorial on how to replace the gasketing on your wood stove, check out our YouTube channel or the video page on our website!

I am shopping online and I see that you carry the gasket that I need, but I need more than what is in the bag. Can I just buy gasket by the foot?2019-06-26T14:04:17-05:00

Yes! All gasket that we sell in a bag or kit is also available by the foot. For further assistance give us a call at 800-544-1307. Our friendly customer service team would be happy to assist you!

I need to cut some excess off my gasketing. How do I keep it from fraying?2019-06-26T14:02:46-05:00

You should use a very sharp tool to cut excess pieces from gasketing. We recommend using a razor blade or something similar. You can seal any fraying ends with a little bit of our gasket cement. This way, the ends will cure along with the cement when heat-curing.

Do I need to heat cure the gasket cement?2019-06-26T14:01:59-05:00

Yes – heat curing the cement will harden it and ensure adhesion to the stove door and the cement. Due to this requirement, we recommend waiting until you are able to start a fire to replace the gasketing.

What is the difference between the Grapho-Glas gasket and the white fiberglass gasket?2019-06-26T14:00:13-05:00

Our Grapho-Glas gasket is graphite impregnated, whereas the white fiberglass is not. The graphite helps the gasket resist abrasion, creosote adhesion, and temperatures up to 1000°F, which makes it last longer.

The gap between my insert and hearth is more than 1.5”. What should I do?2019-06-26T14:10:51-05:00

You can double this insulation up to fill larger gaps.

Where can I use this insulation?2019-06-26T14:09:28-05:00

This insulation goes in between the outside of the metal insert and the brick or stone hearth. The sticky side sticks to the metal insert with the insulation facing outward.

How do I use a pull ring?2019-06-26T14:12:56-05:00

When attached to the brush connector, you can tie a rope to both the pull ring and the leading ring at the top of the brush. This allows two people to take turns pulling the brush through the chimney or stove pipe.

Can I use this polish on car tires?2019-06-26T14:19:26-05:00

No, do not use on car tires as the polish will bleed off.

Can this product be used on a cast iron pan?2019-06-26T14:18:15-05:00

We do not recommend using the polish in areas that come in direct contact with food, as carbon and graphite may come off.

Will this polish adhere to powder coated cast iron?2019-06-26T14:17:23-05:00

No, this will wipe off even after drying.

Can I use this on car tires?2019-06-26T14:20:22-05:00

No, do not use on car tires as the polish will bleed off.

Does this product require a heat cure?2019-06-26T14:56:39-05:00

No.

Can this product be used to seal water leaks on wooden joints?2019-06-26T14:22:22-05:00

Yes.

Do I have to use the fabric bag with Damp Gone®, or can I just sprinkle it on the floor or put it in a bucket in the damp area?2019-06-26T14:23:38-05:00

Yes, you must use the Damp Gone® with the fabric bag. By hanging the product in the muslin bag the granular material is reusable.

Can I use Water Glass on my garage floor?2019-06-26T14:24:53-05:00

Yes, Water Glass is a great sealer for concrete floors, such as garage floors.

Can this product be used on a wood stove pipe to seal where some smoke comes out?2019-06-26T14:32:19-05:00

Yes, if the product is layered 1/8” at a time and a heat cure is performed.

Can this product be used outdoors?2019-06-26T14:31:26-05:00

No, we do not recommend using this product outdoors or on materials that will be exposed to outdoor elements. Please use Rutland Castable Refractory Cement (#600/601) for outdoor projects.

Can this be used to repair a broken gas log?2019-06-26T14:30:26-05:00

Yes, this can be used to repair ceramic gas logs.

Why is my black furnace cement turning white?2019-06-26T14:29:32-05:00

Black furnace cement turns white when a heat cure has not been performed.

Can this cement be painted?2019-06-26T14:28:48-05:00

Yes, this can be painted once heat cured.

Do I need to perform a heat cure?2019-06-26T14:27:59-05:00

Yes.

What is the temperature rating for this product?2019-06-26T14:27:21-05:00

2000°F

Can this product be used to repair cracks in the refractory panels?2019-06-26T14:35:12-05:00

Yes, as long as a heat cure is performed.

Does this product require a heat cure?2019-06-26T14:34:08-05:00

Yes, after the product has air dried for 24 hours a heat cure must be performed.

What is the temperature rating?2019-06-26T14:33:30-05:00

2000°F