FAQs2019-10-21T13:59:37-06:00
How do I store my Rutland brush after use?2019-06-25T16:14:56-06:00

A) Poly brush: wash off the brush and blow it dry or dry it in the sun if the weather is warm. You can also spray the fitting and ring end with WD-40.

B) Wire brush: knock off as many particles as possible, coat the brush with WD-40, and place it in a plastic bag.

What kind of brush do I need for my flue?2019-06-25T16:12:49-06:00

We recommend using poly brushes for metal flues and wire brushes on masonry flues. In terms of size, we recommend going with the same size and shape of the inside dimensions of your flue. A brush that is too large can get stuck in your chimney, while a brush that is too small will not clean effectively.

There are a lot of choices for rods! Which rods do I need?2019-06-25T16:10:23-06:00

The rods used are dependent on several factors:

1) If you are cleaning your chimney from the bottom up or from the top down

2) If there are any bends in your chimney

3) The type of connector you are using

The difference between our rods is the degree of bendability and the connector required.  Call Rutland Products Customer Service at 1-800-544-1307 to speak with a representative to discuss the best rod for your application.

How do I perform a heat cure?2019-06-25T16:26:11-06:00

Begin by starting a kindling fire and allowing it to burn for up to one hour. Then, gradually build the kindling fire up to a roaring fire (at least 500°F) and allow the larger fire to burn for an additional hour. The entire process should take approximately 2 ½ to 3 hours.

What is a heat cure?2019-06-25T16:24:14-06:00

A heat cure is the process of removing any remaining moisture from your cement by slowly applying heat. It is a necessary step to complete the adhesion process for several of our cements and mortars. The label on your cement will indicate if a heat cure is required or not.

What should I use to seal the joints in my metal stove pipe to keep the smoke from coming out?2019-06-25T16:22:11-06:00

We would recommend Rutland’s Seal it Right. It is rated for temperatures up to 800°F. It flows to create a gasket but will also allow you to take the pipes apart for inspection and cleaning.

Which cement can I use to make a pizza oven?2019-06-25T16:19:08-06:00

Rutland’s Castable Refractory Cement is a great product for building a pizza oven. It is perfect for shaping the dome and floor of the oven, and it can be used outside.  We recommend using a pizza stone or similar product as the actual cooking surface.

I need my cement/mortar to be a different color. Can I color the cement that I have?2019-06-25T16:17:36-06:00

No, we do not recommend adding any colorants to our cements.  Once cured, you can use a high-temp paint on the cements.

Rutland Safe Lite® Fire Starter Squares
Is creosote the only problem I must contend with in my chimney?2019-06-25T16:56:20-06:00

While creosote is a major concern, it is not the only concern. Leaves, bird nests, or debris from your heating system can block your chimney. A crack or break in the flue tile can interfere with the chimney’s ability to vent properly. If you have experienced a chimney fire and the flue temperature exceeded 2000°F, the mortar might melt, tiles could be cracked, or the liner might have collapsed. An inspection by a certified chimney sweep will uncover any of these issues.

What can I do about creosote in my chimney?2019-06-25T16:50:27-06:00

Our recommendation is shared by the National Fire Protection Association, fire chiefs, fire marshals, insurers and safety experts everywhere: KEEP YOUR CHIMNEY CLEAN! Homeowners should keep in mind that there are several conditions that promote formation of highly combustible creosote in chimneys, including burning unseasoned wood, restricted air supply, and fires that do not burn at a high enough temperature. We recommend the following:

  1. Have your chimney cleaned and inspected on an annual basis by a certified chimney sweep.
  2. Between annual cleaning by a professional chimney sweep, use a properly sized chimney brush to clean the chimney.
  3. For ongoing maintenance, apply one of our creosote control products. They are specially formulated to prevent creosote buildup and convert creosote over time into a dry, flaky substance that is easily removed.
  4. Use of a stove thermometer ensures that you are burning at the optimal temperature. If the fire is burning at a low temperature, it will promote soot and creosote buildup.
  5. To ensure that your firewood supply is properly seasoned and will have good heat content, have it split and stacked one year in advance
What is the difference between soot and creosote?2019-11-19T09:21:02-06:00

Soot is primarily composed of unburned carbon particles but may also contain ash. It has a soft texture and is black or brown in color. The flammability of soot will depend on the concentration of soot and ash. Soot is combustible since it is made of carbon. Ash is noncombustible.

Creosote is a deposit that is a by-product of incomplete combustion. It is either curly, flaky deposits; gummy; or bubbly deposits. It is flammable. The next stage is glaze, which is described as a shiny, tarry substance. Glaze can form puddles or drip down and make formations that resemble black icicles. Glaze is the densest type of chimney deposit and, therefore, represents the greatest amount of fuel to burn in the event of a chimney fire. Glaze is also the most difficult type of deposit to remove from the chimney.

Learn more

What is creosote?2019-06-25T16:40:30-06:00

Creosote is a natural by-product of the wood burning process. It originates as condensed components in smoke, and dries to a flaky, solid, or glazed form. It can be recognized in three distinct stages. First-stage creosote is flaky soot. Second stage creosote forms soft, gummy deposits. Third stage creosote is a hard, glazed substance that appears quite shiny and literally bakes onto the sides of a chimney. If there is a buildup of glazed creosote in your chimney, we recommend you immediately discontinue use of your stove or fireplace and contact a professional chimney sweep.

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What kind of gasket do I need for my stove?2019-06-25T17:01:46-06:00

All stoves are different and require different sizes of gasket. Typically, your owner’s manual will have the type and size of gasket you need for your stove. If you don’t have the manual you can measure the channel of the gasket or cut the gasket and measure its diameter to determine the size.

You can view a video on how to select the correct size gasket and installation of gasketing HERE.

96W-6 RUTLAND® Stove Gasket Kit
What is the difference between an airtight stove and a free-burning or non-airtight stove?2019-06-26T08:57:36-06:00

Generally, an air-tight stove is one that has carefully fitted seams, has a door that seals tightly, and has an air inlet that controls the burn rate. A free-burning stove is one with a loose-fitting door and without good air regulation. It may also be a stove that can be operated with the door open or closed.

How can I find a certified chimney sweep in my area?2019-06-26T08:55:38-06:00

Please visit the National Chimney Sweep Guild at www.ncsg.org or Chimney Safety Institute of America (CSIA) at www.csia.org. These organizations train and certify professional sweeps. They promote public awareness and education of fire safety.

Is it necessary to clean my chimney if I only burn seasoned wood?2019-06-26T08:54:20-06:00

More than necessary, it is essential to protect against costly and potentially fatal chimney fires. Creosote is a natural by-product of wood burning. The rate of creosote buildup is affected by residence time, smoke density, and stack temperature. Animal nests, deteriorating mortar, and cracked tiles are problems that need immediate attention. To ensure that your chimney is working safely and efficiently, have your chimney inspected and cleaned annually.

How can a chimney catch fire?2019-06-26T08:52:44-06:00

The U.S. Consumer Product Safety Commission reports that each year over 25,000 residential fires originate in chimneys. Many of the fires are the result of the buildup of a highly combustible material called creosote.

Once the chimney is coated with creosote, there is great potential for a serious chimney fire. At this stage, the flames from a burning newspaper could be sufficient to ignite the creosote. The substance burns rapidly and, as it spreads through the flue, creates a draft that intensifies the fire. As creosote burns, it peels and curls off the inside walls of a chimney, then drips into the flue and literally forms balls of fire that are propelled upward by the updraft. These fireballs shoot onto the roof and can quickly destroy a home. Fires can also occur due to high temperatures that melt mortar, crack tiles, and cause liners to collapse and damage the outer masonry material.

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Which glass cleaner should I use?2019-06-26T08:58:47-06:00

For heavy buildup we recommend Stove, Grill & Hearth Conditioning Glass Cleaner because the micro-scrubbers remove smoke, soot, baked-on creosote, carbon, and mineral residues on glass. White-off Glass Cleaning Cream is specially formulated to remove the white residue on glass doors caused by gas fireplaces.

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